Delivery Information

Last updated: May 2026

This page sets out our delivery options, charges, times, areas and important conditions. It forms part of our Terms & Conditions.

1. Where we deliver

We deliver to addresses on the mainland of Great Britain (England, Scotland and Wales). We do not currently deliver to:

• Northern Ireland;
• The Channel Islands, the Isle of Man and the Scilly Isles;
• Scottish offshore islands and Highlands postcodes with restricted access (a small list of exclusions may be shown at checkout);
• BFPO addresses, freight forwarders, hotels and serviced offices (at our discretion).

If we cannot deliver to your postcode you will be notified at checkout before payment.

2. Delivery options and charges

• Standard tracked delivery: £5.99 per order. Estimated delivery in 1–3 working days from dispatch.
• Free standard delivery: automatically applied to orders of £60 or more (after discounts and excluding delivery charges).
• Larger or unusually heavy orders may attract a supplementary charge, which will be clearly shown at checkout before you pay.

Delivery charges are stated in pounds sterling and include VAT where applicable.

3. Order cut-off and dispatch

• Orders placed before 14:00 (UK time) on a working day are normally picked, packed and dispatched the same working day.
• Orders placed after the cut-off, at weekends or on bank holidays are dispatched on the next working day.
• During peak periods (Ramadan, Bayram, Christmas, Black Friday, sale events and bank holidays) dispatch may take an additional working day.

4. Estimated delivery times

Delivery times are estimates based on our courier partners' service-level commitments and are not guaranteed unless we expressly state otherwise. Typical timescales after dispatch:

• Most UK mainland postcodes: 1–2 working days.
• Remote postcodes (e.g. parts of Scotland, mid-Wales): 2–3 working days.

5. Tracking

Once your order is dispatched you will receive a confirmation email containing a tracking link. You can also view your tracking details from "My Orders" in your account.

6. Receiving your delivery

• Please make sure someone aged 18 or over is available at the delivery address during normal working hours.
• If no-one is available, the courier may follow its safe-place, neighbour-delivery or local depot procedures. These procedures form part of the courier service you select.
• If the parcel cannot be delivered after the courier's standard re-attempts, it will be returned to us. We may charge you a re-dispatch fee or refund the order net of delivery and any spoilage costs for perishable items.
• Please check the parcel before signing for it. If it appears damaged, either refuse delivery or note the damage with the courier and contact us at [email protected] within 24 hours.

7. Chilled and frozen items

• Chilled and frozen products are packed in insulated boxes with food-grade ice packs designed to maintain temperature for the estimated transit time.
• On receipt, please refrigerate or freeze chilled/frozen items immediately.
• If you receive a chilled/frozen item that is no longer at safe temperature, please do not consume it. Photograph the packaging and contents and contact us within 24 hours of delivery for a replacement or refund.

8. Bank holidays and seasonal closures

We do not dispatch on Saturdays, Sundays or English bank/public holidays. Cut-off and delivery estimates are extended accordingly. Christmas, New Year and Bayram closure dates will be communicated via the home page and email.

9. Incorrect address or refused delivery

You are responsible for providing accurate delivery details. We are not liable for delays, failed deliveries or losses caused by:

• An incorrect, incomplete or out-of-date address;
• The recipient being unavailable at the address;
• Refusal of delivery without lawful cause;
• Misuse of safe-place or neighbour-delivery instructions.

If a parcel is returned to us because of any of the above, we reserve the right to deduct delivery and (for perishables) restocking or destruction costs from any refund.

10. Missing or late deliveries

If your order has not arrived within the expected delivery window, please first check the tracking link and any "attempted delivery" notifications. If you cannot locate the parcel, contact us at [email protected] with your order number and we will investigate with the courier. For non-perishable goods we may need up to 10 working days from the expected delivery date before declaring an item lost.

11. Bulk and business orders

BiMarket is primarily a consumer service. Bulk, wholesale or commercial-quantity orders may require additional verification, may not be eligible for free delivery, and may be subject to alternative delivery and payment terms. Please contact [email protected] for trade enquiries.

12. Damaged, short or incorrect items

Please report damaged, missing or incorrect items within 24 hours of delivery by email to [email protected] with photographs and your order number. We will arrange a replacement, refund or credit in accordance with our Return Policy and the Consumer Rights Act 2015.

13. Changes to delivery information

We may update delivery charges, times and areas from time to time. The version in force at the time you place your order applies to your Contract.