Corporate Protection Policy

Last updated: May 2026

This Corporate Protection Policy sets out the measures BiMarket UK takes to protect its business, its customers and its staff against fraud, abuse, misuse of the Site and other behaviour that may harm the integrity, security or commercial interests of the service.

1. Application

This policy applies to all users of bimarket.co.uk — visitors, registered account holders and order recipients — and to all third parties who interact with us.

2. Fraud prevention

To protect customers and our business, we operate a multi-layered fraud-prevention programme, which may include but is not limited to:

• Card verification, 3-D Secure authentication and risk scoring via our payment provider Stripe;
• Address-, IP- and device-fingerprint checks;
• Velocity checks (unusual frequency of orders, payments or password attempts);
• Cross-checks against known-fraud and chargeback databases;
• Manual review of high-risk transactions.

We reserve the right to decline, cancel or hold any order at our reasonable discretion and without giving reasons where we suspect fraud, payment risk, identity issues or breach of these policies. Where an order is cancelled in such circumstances, any payment taken will be refunded to the original payment method.

3. Account abuse

The following are prohibited and may result in account suspension or termination, cancellation of orders, refusal of future service and recovery of losses by legal action:

• Creating multiple or fake accounts to abuse welcome offers, voucher codes, referral schemes or loyalty programmes;
• Using stolen, unauthorised or invalid payment methods;
• Submitting false personal information;
• Coordinated attempts to evade quantity limits, regional restrictions or age-verification controls;
• Fraudulent chargeback claims (so-called "friendly fraud");
• Reselling, redistributing or commercially exploiting goods bought for personal use without a separate written agreement with BiMarket.

4. Right to refuse service

We reserve the right to refuse, restrict, suspend or terminate service to any user at any time, with or without prior notice, where we reasonably consider that the user has acted in breach of these policies, in a manner that is fraudulent, threatening or abusive, in a way that exposes BiMarket to legal or commercial risk, or where required by law.

5. Reseller and bulk-buying restrictions

• The Site is intended for personal, household and small-event use. Commercial resale of products purchased through bimarket.co.uk is not permitted without a separate wholesale agreement.
• We may decline or limit large or repeated purchases of the same product, particularly during promotions or where stock is constrained.
• Wholesale or trade enquiries should be directed to [email protected].

6. Chargebacks and disputes

• If you believe a charge is incorrect, please contact us first at [email protected]. We will investigate promptly and, where appropriate, issue a refund or credit.
• Initiating a chargeback through your card issuer without first contacting us may result in suspension of your account pending investigation.
• Where a chargeback is found to be fraudulent or unjustified, we may pursue recovery of the disputed amount, plus reasonable administrative and legal costs.

7. Investigations and information sharing

To prevent and detect fraud and abuse, we may share information with payment processors, fraud-prevention agencies, couriers, law-enforcement bodies and regulators where lawful and necessary, in accordance with our Privacy Policy.

8. Legal action and cost recovery

Where the conduct of a user causes loss to BiMarket, we reserve all rights to recover those losses, together with reasonable administrative, investigation and legal costs, through the courts or alternative dispute resolution mechanisms.

9. Reporting suspected misuse

If you become aware of fraud, account compromise, phishing or other misuse affecting bimarket.co.uk, please report it immediately to [email protected].

10. Updates

We may update this policy from time to time to reflect changes in fraud patterns, our service or applicable law.